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Insight of the Day: How to keep consumers coming and staying longer in independent pubs

Writer's picture: InsightTrendsWorldInsightTrendsWorld

Summary of: "Which markets are driving growth for the beverage alcohol industry?"

Findings:

  • Independent pubs in the UK are facing challenges with a significant decline in numbers (-15.1%) between March 2020 and March 2024.

  • Despite this, independent pubs are still a vital part of the on-premise sector with loyal customers who visit more often and spend more per visit than the average consumer.

  • Peak times for independent pub visits are weekends, especially Saturdays, and early evenings.

  • Atmosphere and experiences are important for attracting customers; live music, quizzes, and a good drinks selection are key drivers.

  • Consumers are open to trying new places and are influenced by recommendations and social media.

Key Takeaway:

Independent pubs face challenges but have a loyal, high-spending customer base. They can thrive by focusing on atmosphere, experiences, and diverse drink offerings.

Trend:

The trend is towards experience-led offerings in pubs, with consumers seeking more than just food and drinks.

Consumer Motivation:

  • Desire for a social and enjoyable experience beyond just consuming food and drinks.

  • Willingness to try new places and premium drinks.

  • Value for money, particularly given the current economic climate.

What is Driving the Trend:

  • Changing consumer preferences towards experiences and socialising.

  • Increasing competition in the hospitality sector.

  • The need for independent pubs to differentiate themselves from managed venues.

Who are the People the Article is Referring to:

  • Independent pub owners and operators

  • Consumers who frequent independent pubs, particularly those aged 18-24 and 65+

  • Drinks suppliers

  • Danielle Rowlands, CGA client director

Description of Consumers/Product/Service and Age:

  • Consumers: The article focuses on UK pub-goers, with a specific emphasis on those who frequent independent pubs. The 18-24 age group is highlighted as more adventurous, while the 65+ demographic is noted as less experimental.

  • Product/Service: The article focuses on independent pubs in the UK, their offerings (drinks, food, atmosphere, experiences), and how they can attract and retain customers.

Conclusions:

  • Independent pubs have a dedicated customer base that values experiences and is willing to spend more.

  • Focusing on atmosphere, diverse drink offerings, and utilizing social media and word-of-mouth recommendations can help independent pubs thrive.

  • Adapting to different customer needs, from casual mid-week visits to weekend events, is essential.

Implications for Brands (in the context of independent pubs):

  • Focus on creating a unique and enjoyable atmosphere.

  • Offer a wide range of drinks, including premium and craft options.

  • Utilize social media and word-of-mouth marketing to attract new customers.

  • Host events and activities to enhance the overall experience.

Implication for Society:

  • Independent pubs play a vital role in local communities, providing spaces for social interaction and cultural experiences.

  • Their success contributes to the vibrancy and diversity of the hospitality sector.

Big Trend Implied:

The big trend implied is the shift towards experiential consumption. Consumers are increasingly looking for experiences and social connections, and businesses that can offer these are more likely to thrive in the current market.

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