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Insight of the Day: Gen Z and Millennials Demand Excitement From Brands, According to SAP Emarsys Study

Findings:

  • A significant percentage of Gen Z (43%) and Millennials (41%) are quick to abandon brands if they find them boring.

  • Personalization and creative marketing are key factors driving engagement with these demographics.

  • AI-driven solutions are increasingly used by brands to offer tailored experiences and optimize marketing efforts.

Key Takeaway:

Younger consumers expect brands to offer creative, personalized experiences. Brands must innovate and use AI-powered personalization to retain loyalty and stay relevant in a highly competitive and dynamic market.

Trend:

  • Personalized Marketing: AI-powered personalization is key for keeping younger consumers engaged.

  • Creative Engagement: Unique, creative campaigns are more likely to attract attention from Gen Z and Millennials.

Consumer Motivation:

Consumers are motivated by excitement, novelty, and personalization. They want brands to offer unique content, memorable experiences, and creative marketing to stand out in a saturated market.

What is Driving the Trend:

  • Short Attention Spans: Younger consumers have high expectations for dynamic and exciting content, which drives the need for more creative and personalized engagement.

  • Technological Advances: The rise of AI and predictive technology enables brands to offer more relevant and personalized content, influencing marketing strategies.

Who Are the People the Article Is Referring To:

The article focuses on Gen Z and Millennials, who are quick to abandon brands that don’t deliver creative, personalized experiences. Their age range typically falls between 18 to 40 years.

Description of Consumers, Product, or Service:

The consumers referred to are Gen Z and Millennials, who expect brands to provide exciting, creative content and memorable experiences. They interact with brands that use AI to offer personalized services across different channels.

Conclusions:

Brands that fail to offer engaging, personalized experiences risk losing loyalty from younger consumers. Leveraging AI-driven personalization will be critical for keeping customers interested and loyal in the long term.

Implications for Brands:

Brands must invest in AI for personalization and continually innovate their marketing strategies to maintain relevance. They need to focus on experience-driven campaigns that resonate with younger, digital-native audiences.

Implications for Society:

Society's reliance on instant gratification and personalization is increasing. Businesses must adapt to shorter attention spans and the growing expectation for engaging, tailored experiences.

Implications for Consumers:

Consumers will experience more personalized interactions with brands, but they may also be bombarded with creative marketing strategies that demand constant attention.

Implications for the Future:

The future of marketing will increasingly focus on AI-driven solutions to enable personalized, scalable consumer engagement. Brands that leverage creative content and memorable experiences will succeed in retaining Gen Z and Millennial customers.

Consumer Trend:

  • Personalization and Engagement: Consumers, especially Gen Z and Millennials, seek unique, personalized experiences from brands.

Consumer Sub-Trend:

  • Creative and Immersive Campaigns: Younger consumers respond well to brands that create immersive, memorable experiences through creative marketing.

Big Social Trend:

  • Experience Economy: There is a shift from purely transactional interactions to experience-driven relationships with brands, where emotional engagement and creativity are key.

Worldwide Social Trend:

  • AI-Powered Personalization: Globally, brands are adopting AI technology to deliver personalized marketing at scale, catering to the expectations of younger generations for tailored, engaging experiences.

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