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Insight of the Day: Evidence grows that consumers are warming to AI in their handsets

Key Points:

  • Smartphone Sales Robust:  Sales of both Apple and Samsung devices are strong in Europe, the US, and Australia.  AI features are gaining traction with consumers.

  • Samsung's AI Success: The Galaxy S24, with its AI capabilities, is resonating with buyers. Around a quarter of S24 buyers cite AI as a key purchase driver.

  • Demographics Matter:  Gen Z is especially interested in AI features, likely due to their use cases aligning well with the technology (TikTok, note-taking).

  • Benefits of AI:  Samsung buyers who valued AI were more likely to be existing Samsung customers (encouraging brand loyalty) and were more likely to spend more on their phone (boosting average selling price).

Apple's Position:

  • Under Pressure:  While Apple is doing well, the lack of overt AI features compared to rivals could become a weakness, especially with younger buyers receptive to AI-related messaging.

  • WWDC Anticipation: Rumours hint at big AI announcements for Apple at the upcoming Worldwide Developers Conference, potentially addressing the gap with competitors and integrating AI more prominently into their products.

Overall takeaway: AI is becoming a significant differentiator in the smartphone market.  Companies that leverage AI effectively can boost sales, increase loyalty, and drive higher price points.

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