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Insight of the Day: Accenture Report Details on ‘New Normal’ of Grocery Shopping

Findings:

  • Grocery shopping has become overwhelming for consumers. High food prices and an abundance of choices are creating decision stress, causing many customers to abandon purchases.

  • Customers are more price-sensitive and open to private labels. The rising cost of national brands is pushing consumers to seek out cheaper alternatives.

  • Decision-making in grocery shopping is becoming more complex. Consumers are visiting more retailers and finding it harder to choose between products.

Key Takeaway:

Grocers need to leverage technology to help customers navigate the challenges of grocery shopping in an inflationary environment.

Trend:

Consumers are increasingly turning to technology to make informed grocery shopping decisions.

Consumer Motivation:

Consumers are motivated by saving money and making the right choices in the face of high food prices and a plethora of options.

Driving Trend:

The rising cost of living, coupled with increased access to information and technology, is driving this trend.

Target Audience:

Grocery retailers and technology providers.

Product/Service:

The article focuses on technology solutions to enhance the grocery shopping experience.

Conclusions:

By leveraging technology like digital product passports, mobile apps, data analytics, and generative AI, grocers can alleviate consumer stress, increase sales, and foster loyalty.

Implications for Brands:

Grocery retailers should invest in technologies that streamline decision-making, offer transparency, and provide personalized recommendations.

Implications for Society:

Technology can make grocery shopping less stressful and more efficient, allowing consumers to make healthier and more informed choices.

Big Trend Implied:

The increasing use of technology in grocery shopping is transforming the retail landscape. Brands that embrace this trend will be better equipped to meet the evolving needs of consumers.

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