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Insight of the Day: 1 in 8 Customer Experiences Is “Bad”

InsightTrendsWorld

Nov 253 min read

Insight of the Day: 1 in 8 Customer Experiences Is “Bad”

Findings: Customer Experience (CX) Failure Rate : Globally, 12% of customer experiences are considered “very poor.” Industry Performance...

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Insight of the Day: Customers Increasingly Staying Quiet About Poor Experiences

InsightTrendsWorld

Nov 133 min read

Insight of the Day: Customers Increasingly Staying Quiet About Poor Experiences

Findings: Consumer trust in brand information is crucial, with 61% of surveyed consumers prioritizing trust in information provided by...

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InsightTrendsWorld

Oct 43 min read

Insight of the Day: The Loyalty Game: Key Strategies Driving Brand Success

Findings : Point-based and tiered loyalty programs continue to dominate the loyalty space, with 77% of the 100 tracked brands offering...

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Insight of the Day: Americans Are Least Loyal to Their Carmakers

InsightTrendsWorld

Aug 272 min read

Insight of the Day: Americans Are Least Loyal to Their Carmakers

Findings: A recent Statista Consumer Insights survey revealed that nearly half of Americans are likely or very likely to change their car...

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Insight of the Day: 53% of Grocery Shoppers Are More Loyal to Merchants Than Products

InsightTrendsWorld

Aug 62 min read

Insight of the Day: 53% of Grocery Shoppers Are More Loyal to Merchants Than Products

Key Findings: Pharmaceutical Loyalty: Consumers are primarily loyal to specific pharmaceutical products (61%), prioritizing efficacy and...

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